iphone 12 media

Question

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Question:

I have tried updating my iPhone 6s to the iOS 12 serveral times but is always stack showing 1 hour remaining at all times I try updating it

Posted on Sep 28, 2018 7:41 PM

Sep 30, 2018 8:04 AM in response to dennisobengjnr In response to dennisobengjnr

Hello and welcome to Apple Support Communities, dennisobengjnr!

I understand you've been unable to update to iOS 12. I'd be happy to provide information that may help you out.

Start out with these steps:

Update your device using iTunes

If you can’t update wirelessly on your iOS device, you can update manually using iTunes on a computer that you trust. If your computer is using Personal Hotspot on the iOS device that you’re updating, connect your computer to a different Wi-Fi or Ethernet network before you update.

on your computer.

Connect your device to your computer.

Open iTunes and .

Click Summary, then click Check for Update.

Click Download and Update.

If asked, enter your passcode. If you don't know your passcode, .

If you see error messages in iTunes or need more space to update

Get help if you see .

Thank you for using Apple Support Communities.

Have a great day!

Sep 30, 2018 8:04 AM

Question marked as ★ Helpful

Nov 1, 2018 11:23 PM in response to jeremy_v In response to jeremy_v

Hi,

I have iPhone 6s running on iOs 9...

Tried to update using iphone, however it does not allow me to do update using wifi and request me to connect it to my itunes

Then, tried to update using my mac, but it prompts me to install OS X 10.11.4 (or later).

I checked my mac and it is now running on OS X Yosemite Version 10.10.5

I tried to do software update on my mac, but it shows me that NO UPDATES Available

Any idea how to solve this?

Thanks

Nov 1, 2018 11:23 PM

Dec 3, 2018 10:23 AM in response to Alfonsoarifin In response to Alfonsoarifin

I have an Iphone 5S running on iOS 9.3.2 and I also cannot update it.

Every time I press the "Update" button in Itunes it either dosen't do anything or it opens up a dialogue box that closes after a few seconds.

Updating through the phone also dosen't work, it promps me to update through the computer.

I think this is issue has to do with the fact that we are trying to update from iOS 9.

Dec 3, 2018 10:23 AM

Jan 7, 2019 5:34 PM in response to dennisobengjnr In response to dennisobengjnr

Please have tried for several times my iPhone 6s can’t update it show estimating time remaining have checked the back but still any help. Thank you

Jan 7, 2019 5:34 PM

Jan 21, 2019 5:08 AM in response to dennisobengjnr In response to dennisobengjnr

It seems apple would like to slowly and quietly make all of its loyal customers go away by constantly messing every update up with no technical support, ive tried talking to people at a genius bar about this too and they had no solution, apple makes me sick

Jan 21, 2019 5:08 AM